If you have a complaint about your loan

If talking to your lender doesn’t help, you can make a complaint to the Lender’s independent dispute resolution scheme.

Financial Services Complaints Limited (“FSCL”)

Contact details for FSCL are:
FSCL, P O Box 5967, Wellington 6145
Phone (04) 472 3725 or 0800 347 257
Email info@fscl.org.nz

The Code can be viewed here: Responsible Lending Code (June 2017) [PDF, 304 KB]

Be a believer

APPLY right here right NOW or call us to get your hands on the funds to fulfill your dreams, because through East Bay Finance borrowing has never been simpler.