Responsible Lending Code
If you have a complaint about your loan
If talking to your lender doesn’t help, you can make a complaint to the Lender’s independent dispute resolution scheme.
Financial Services Complaints Limited (“FSCL”)
Contact details for FSCL are:
FSCL, P O Box 5967, Wellington 6145
Phone (04) 472 3725 or 0800 347 257
Email info@fscl.org.nz
The Code can be viewed here: Responsible Lending Code (June 2017) [PDF, 304 KB]
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